Shipping Policy

At Pawsy, we work hard to get your pet products to you as quickly as possible.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order ships.

Estimated Delivery Times

United States: 10–20 business days
Mexico: 12–25 business days
Canada: 15–25 business days
Other countries: 15–30 business days

Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping Costs

Free shipping on all orders over $35 USD.
Orders under $35 USD: flat rate of $4.99 USD.

Order Tracking

Once your order ships, you'll receive an email with your tracking number. Tracking updates may take 2–5 business days to appear after shipment.

Customs and Import Duties

International orders may be subject to customs fees charged by your country. These fees are the buyer's responsibility and are not included in the purchase price.

Lost or Delayed Packages

If your package hasn't arrived within the estimated timeframe, please contact us at support@officialpawsy.com and we'll investigate immediately.